As if mergers, acquisitions, and constantly changing markets aren’t enough to deal with in the world, businesses are having to master new technologies that could be obsolete within months, or even weeks. Learning how to use new equipment can put staff on overload, but can also lead to funny interactions. A registered nurse from Omaha shared this rib-tickling incident: “A lady came to the hospital to visit a friend. She had not been in a hospital for several years and felt very ignorant of the new technologies. A technician followed her into the elevator, wheeling a large machine with tubes and wires and dials and lights. 'Boy, I would hate to be hooked up to that thing,’ she said. `So would I,’ replied the technician. `It’s a floor cleaning machine.’”

Excerpt from the book, "When the Going Gets Tough, the Tough Lighten Up!" by Terry Braverman

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