Subscribe to the Replenisher Newsletter

Terry's Original Quote Keepers

A minute of silence can be more productive than an hour of debate.
~Terry Braverman

Arrest yourself when under the influence of a negative thought.
~Terry Braverman

Give me levity, or give me death!
~Terry Braverman

An intimate relationship is the ultimate training.
~Terry Braverman

Clarity of purpose is the ultimate decongestant.
~Terry Braverman

Faith keeps the voice of fear out of your ear.
~Terry Braverman

Peace begins between your ears.
~Terry Braverman

Peace begins between your ears.
~Terry Braverman

Be patient, before you become a patient.
~Terry Braverman

Over-analysis causes paralysis.
~Terry Braverman

May the 'farce' be with you.
~Terry Braverman

Plan some time to be spontaneous.
~Terry Braverman

Laugh at yourself, and you will always be amused.
~Terry Braverman

Imagination sharpens the dull blade of routine.
~Terry Braverman

Inquisitiveness cures boredom; nothing cures inquisitiveness.
~Terry Braverman

Feed your soul, starve your worries.
~Terry Braverman

Avoid time in the Tower of Babble.
~Terry Braverman

Release any false sense of insecurity.
~Terry Braverman

Life is a fantasy, made real by our thoughts.
~Terry Braverman

Character Counts

Last Sunday, a computer-based glitch on the United Airlines website allowed passengers to book flights to Hong Kong — or other places in Asia connecting in Hong Kong — in exchange for a paltry four frequent flier miles, plus government taxes. The advertised price of the ticket was accurate; the technical slip-up occurred in the transaction process. United eventually corrected the error and announced it wasn’t honoring tickets already sold. People could get a refund without paying a penalty or have the proper amount of miles deducted. Anyone who had already started their trip would be allowed to complete their travel. Several people who booked tickets are complaining to the DOT, which is now investigating the matter.

A 62-year-old retired teacher from Aiken, S.C., is one of the people who bought a ticket. She knew it was a computer error but booked a trip anyway. “United just made a big mistake and needs to honor it,” she said. “That was their mistake, wasn’t it?” The most disturbing aspect of this mindless justification is that it comes from the mouth of someone who was educating our children for a living. If she was given too much change back from one of her students, would she keep it, rationalizing “that was their mistake”? How many other ethically vacuous educators sanction this behavior? I would fire them immediately if the power was mine to do!

Let me be clear…I’m no fan of United Airlines. Customer service is atrocious and the temptation to rip them off is almost irresistible…but to take the ticket and run, knowing the advertised price and that the error was computer-generated in the billing, is poor integrity and a microcosm of what’s askew in this world.

The Golden Rule never wears out its welcome: Treat others as you want to be treated. Then you can live with minimal drama, a good night’s sleep, and a clear conscience.

15 Tips to Lighten Up at Work

Receive 15 Tips to Lighten Up at Work from
Terry's best-selling book...

AND get a FREE subscription to The Weekly Manager.

The Replenisher
Joomla Extensions