Last Sunday, a computer-based glitch on the United Airlines website allowed passengers to book flights to Hong Kong — or other places in Asia connecting in Hong Kong — in exchange for a paltry four frequent flier miles, plus government taxes. The advertised price of the ticket was accurate; the technical slip-up occurred in the transaction process. United eventually corrected the error and announced it wasn’t honoring tickets already sold. People could get a refund without paying a penalty or have the proper amount of miles deducted. Anyone who had already started their trip would be allowed to complete their travel. Several people who booked tickets are complaining to the DOT, which is now investigating the matter.

Last week’s post began an exposition of how good communication builds morale, trust and energy with those around you. For the sake of review, let’s go over the fine points of addressing different communication styles:

Know that even though we may all be speaking English, there are differences in communication styles that can lead to misunderstandings and mistakes. Having a strategy to adapt our communication style to others’ style can provide a positive approach to avoid and defuse conflict.

I call (good) communication one of my top three energy enhancers. Isn’t it true that we feel happy and energized when there is good natural flow of communication between us and others that results in clear understanding? Conversely, when we are stuck in unresolved communication calamity it tends to deplete us, like pulling the stopper from a bathtub drain.

Know that even though we may all be speaking English, there are differences in communication styles that can lead to misunderstandings and mistakes. Having a strategy to adapt our communication style to others’ style can provide a positive approach to avoid and defuse conflict.